What is Replacements, Returns and Refunds Policy?
- In case if a broken, damaged or wrong products, you can ask for a Refund / Replacement, which will take 4 - 6 days to be re-delivered at the recipient's address.*
- Send us an email along with a photo to Giftsonn.firstname.lastname@example.org.We can replace it if brought to our notice within 1-2 days from tha date of being delivered.
- There are no replacements allowed as the products are perishable(flowers & cakes)
Can you arrange return pick up?
- We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you.
- For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
- In cash the pick-up cannot be arranged through GiftsOnn, you can return the item through a third-party courier service.
How much time does it take to return the product & get a refund?
- Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
- Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.